ADVOCACY |
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Today the airport concessions industry is at a crossroads. The current situation is not good; the status quo has many challenges; change in the business framework – the model – is needed. And we – airports and concessionaires – have choices: there is more than one way to change the model, to make the business more sustainable, more resilient, more equitable. Change may be fixing the model to continue with the industry we have all come to know. Change may be acknowledging the challenges and accepting a different offer. Change may be something completely out of the box, a change that no one is even thinking about yet. Whichever way we go, it’s a choice that we need to make together – airports and concessionaires together, the industry as a whole. It’s a choice that will affect not just us but our customers, the traveling public, and the experience they enjoy as they travel through our facilities.
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