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ARRA Forum Highlights
Two Years In - The Concessionaire Perspective
For its May 2022 Forum, the Airport Restaurant & Retail Association (ARRA) welcomed two industry CEOs –Gregg Paradies of Paradies Lagardère and Michael Svagdis of SSP America. They discussed the industry recovery from the pandemic in the face of the new operating challenges of labor shortages, supply chains, and inflation. A common theme: the industry’s recovery is underway but remains a work in progress. Gregg and Michael also noted long-term positive impacts that came out of the pandemic: there is a greater degree of collaboration between airports and concessionaires, as well as a greater focus on the customer experience.