A New Episode of Our Forum Special Series: “If I Knew Then …”A Conversation with Liz Grzechowiak Senior Director, Brands and Concept Development Delaware North Our guest Liz Grzechowiak develops brands and concepts for Delaware North. Before Covid, Liz developed concessions for Minneapolis-St. Paul International Airport. In between, she worked in business development for Caribou Coffee. Liz has clearly seen concessions from “all sides” – airport, concessionaire, and brand. What surprises Liz: “there’s so much opportunity to refine process.” She goes on to urge a streamlined RFP experience for both parties to participate in that has a lot of transparency, and that ultimately creates a really robust environment for both parties to achieve their goals and meet their needs. In the end, a better RFP process leads to a better hospitality experience for our guests. Liz offered many more insights during our conversation. Read the full recap of our interview with Liz and get the video, audio, and transcript links here. View All ARRA Forums |
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