Although the labor shortage is now less dire than six to nine months ago, hiring and retaining employees remains challenging for concessionaires. A recent survey of ARRA members showed the magnitude of the hiring challenge: all respondents had fewer employees today than in 2019; 50% of respondents need 11% to 20% more employees; and another 28% of respondents need more than 20% more employees to consider themselves fully staffed. And, as is often the case, necessity inspires creativity!
In his recent Airport Experience News article, “Staffing Up,” Senior Reporter Andy Tellijohn tells of creative solutions ARRA members High Flying Foods, LaTrelle’s Management, Paradies Lagardère, and SSP America have used to meet the recruiting and retention challenge our industry faces. Just a few examples:
The creative solutions mentioned in the article demonstrate the dedication of concessionaires to serving the traveling public. They also highlight the importance of partnership between concessionaires and airports to achieve our shared goals.
There is much to learn here. We urge you to read the full article from the Fall 2022 issue of Airport Experience News here.
Ten days ago, the U.S. Bureau of Labor Statistics’ Consumer Price Index report showed inflation remained “hot” and exceeded expectations in September. At 8.2% over the past 12 months, the current overall rate of inflation continues at its highest since 1982. High inflation affects everybody – consumers and businesses. But there’s more in the details. ARRA calls your attention to other labor and inflation facts that reveal significant financial disruptions in the airport concessions industry continue unabated.
We report these facts simply to highlight a critical challenge the airport concessions industry faces: with widespread pricing restrictions in the industry, concessionaires increasingly cannot recover costs. For a perspective on the impact of increasing costs on concessionaire finances, we encourage you to re-visit our March 2022 Forum: “A Concessionaire’s Bottom Line.” In this webinar, John Cugasi (Paradies Lagardère) and Chris Demitz (SSP America) explain how increasing costs affect concessions. Watch the Forum here.
The facts described above outline the challenges concessionaires face to make money in this business – while still recovering from two years of losses during the pandemic. It’s difficult … and threatening. The long-term viability of this industry is at stake. Collectively evolving a sustainable business framework for concessions – for serving the traveling public – is the challenge we must accept!
By Andrew Weddig, Executive Director, ARRA
In her recent article for Aviation Pros, Margaret Martin, President of Martin Airport Law LLC and former Chief Development Officer of Nashville International Airport, notes that the ultimate goal of an airport concessions program is to provide food, beverage, retail, and services for passengers. She also notes the challenging circumstances ARRA members and other concessionaires face including soaring construction costs, supply-chain woes, and labor shortages and accelerating cost. Margaret observes that airport contracting practices have not adjusted to current market conditions and, indeed, end up exacerbating the challenges. She calls it “a perfect storm.”
Margaret advises airports to re-consider their contracting terms by honestly assessing the impact of airport decisions on operators, differences between street and airport, or how airport policies may shift costs to concessionaires without adding equivalent value. She concludes that airports should be more flexible and creative to better meet the goal of enhancing the passenger travel experience.
Margaret’s article is a concise analysis of our industry’s pressing challenges. We encourage you to read it at this link to Aviation Pros.
ARRA Encourages Operational Flexibility as Recovery Slows
Air travel news this summer has been dominated by headlines about cancellations, delays, pilot shortages, and frustrated passengers. It has been a summer of discontent! But …
… Lurking in the background is a more serious threat to our industry’s recovery: as reported in a recent article in the Washington Post, American consumers are pulling back on travel. Adobe Analytics reports that U.S. flight bookings were down 2.3% in May from a month earlier. A Barclays Bank analysis of credit card transactions shows spending on services like travel has slowed to half the pace seen at the beginning of the year. Charles Schwab notes “travel-related spending ls weakening.” The Post further reports flight searches on Kayak are down 13% in comparison to the same period in 2019.
The Airport Restaurant & Retail Association (ARRA) urges airports to relax concessions pricing policies in this period of high inflation in order to avoid a second financial crisis for airport restaurateurs and retailers. ARRA recommends airports:
By William Swelbar, Chief Industry Analyst, Swelbar-Zhong Consultancy
The Airport Restaurant & Retail Association (ARRA) asked Swelbar-Zhong Consultancy to provide analysis and commentary on happenings in the U.S. commercial aviation space. The following is the first of occasional articles about trends and events that affect the aviation ecosystem, information you can use as we all make our way through the industry’s recovery.
The Swelbar-Zhong Consultancy is a commercial aviation economic analysis and research firm. They specialize in complex issues regarding airlines, airports, and the aviation network; however, the fundamental focus always begins with changed airline thinking and how that might impact airports and the supply chain that supports the industry.
On March 29, the Wall Street Journal reporters Allison Pohle and Lauren Weber wrote that “Big corporate travel-management companies are hovering around 50% of 2019 booking levels, much of which is due to the lack of international travel.” In the same article, Delta Air Lines said “large corporate contracted travel business, primarily Fortune 500 companies, is about 65% of what it was compared with 2019. Travel for small and medium enterprises is about 5 to 10 percentage points higher, which has been consistent throughout the pandemic.”
The Airport Restaurant & Retail Association (ARRA) today announced changes to its board of directors for 2022, led by the election of Brian Quinn to serve as new board chair. Quinn is executive vice president and deputy chief executive officer of Hudson, where he has worked for more than 30 years in roles of growing responsibility for the travel retailer. Quinn succeeds Patrick Murray, deputy chief executive officer of SSP America, who will now serve as immediate past chair for ARRA.
Business travel as we’ve known it is a thing of the past. From Pfizer Inc., Michelin and LG Electronics Inc. to HSBC Holdings Plc, Hershey Co., Invesco Ltd. and Deutsche Bank AG, businesses around the world are signaling that innovative new communications tools are making many pre-pandemic-era trips history.
Take Akzo Nobel NV, Europe’s biggest paint maker, for instance. At its Amsterdam headquarters, Chief Executive Officer Thierry Vanlancker has spent the past year watching his manufacturing head, David Prinselaar, flap his arms, madly gesticulate and seemingly talk to himself while “visiting” 124 plants by directing staff with high-definition augmented-reality headgear on factory floors. A task that meant crisscrossing the globe in a plane before is now done in a fraction of the time — and with no jet lag. For Vanlancker, there’s no going back.
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After a surge in bookings early this summer, U.S. airline passengers are planning fewer trips as the spread of the coronavirus Delta variant continues to discourage travel.
Spending for the Labor Day holiday was down 16% from 2019 as of Aug. 21, while bookings were off 15%, according to the Adobe Digital Economy Index. The weekend typically marks the end of stepped-up summer travel for U.S. carriers and demand often rises as families seek to squeeze in a last trip before school resumes.
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DENVER -- On a recent Monday morning, Necole Lowe, the recruitment head for Prospect Airport Services here, sat behind a table at Denver Airport's outdoor plaza, where a job fair was underway.
Prospect, which contracts with Southwest, Delta and Frontier to provide wheelchair attendants and baggage handlers in Denver, has a bit more than 200 workers on the payroll. Full staffing in Denver would be at least 250 employees, Lowe said.
In its effort to close that gap, the company has raised its lowest entry-level wage to $15.50 per hour from $14.50 per hour. Managerial pay has also been bumped up a dollar, to $19 per hour.
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