Providing retail and F&B with support to survive in the Covid-19 era

​There is no doubt that the pandemic has changed everything for airport retail and food and beverage (F&B). ACI World has predicted that in 2020 there will be a 58.4% reduction in passengers when compared with 2019. This equates to a reduction in passengers of 5.6 billion for the year. As a result of such low passenger numbers, many airports have closed stores and restaurants within their terminals. Unlike the high street, the return of customers to these concessions is dependent on individuals not only being confident enough to shop again, but also for them to be confident to fly again, and therefore be in the airport environment in the first place.

The Covid-19 era is forcing airport operators and their retail and F&B concessionaires to re-examine how they operate and to look at what they can do to survive in the future. 

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Source: Passenger Terminal Today
Date of Article: September 2020