Rolling Droid Delivers Food and Smiles at MSP

The mobile food ordering and delivery service at Minneapolis-St. Paul International Airport (MSP) is on a roll thanks to a new ambassador that barely sees eye-to-eye with most kids and doesn’t speak a word. Yet, it invites double-takes, smiles and pointed fingers from travelers as it rolls by on its delivery missions.

In partnership with AtYourGate, MSP ASAP has unleashed a rolling droid, called a gita (jee-tah), as part of a pilot program that enhances contactless food ordering capabilities in Terminal 1.
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"There is convenience and safety for customers to be able to order food from their phones or laptops, and within 15 to 30 minutes, the gita rolls up and opens its cargo doors for the customers to grab their order,” said Eric Johnson, director of commercial management and airline affairs for the Metropolitan Airports Commission, which operates MSP. “It’s fun and whimsical, but there is also a purpose behind the technology for customers to feel more confident in avoiding queue lines and having their order delivered.”

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Source: Aviation Pros
Date of Article: April 9th 2021