For its June 2022 Forum, the Airport Restaurant & Retail Association (ARRA) continued its “mini-series” looking at the state of the airport concessions industry two years into the pandemic. We welcomed two veteran ACDBE concessionaires – Bill Swift of Business Traveler Services and Greg Plummer of Concord Collective. They discussed the ACDBE perspective of the impacts of the pandemic, state of the recovery, and future for this important segment of the concessions industry.
A principal theme: our industry is not recovered. There remains debt from the past two years to work through, as well as a need to create tools to stabilize the industry and prepare for future disruptions.