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Meghan Woods admits her experience at Savannah/Hilton Head International Airport was “kind of in a bubble.” But the holistic approach to airport management she learned there informs her insights to the airport-concessionaire business relationship. It’s an understanding of the overall airport messaging with a view to communication, assistance, and working collaboratively together. It’s the sense of partnership that grew in the pandemic and continues today.

​A Conversation with Liz Grzechowiak
Senior Director, Brands and Concept Development
Delaware North
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Liz Grzechowiak develops brands and concepts for Delaware North. Before Covid, Liz developed concessions for Minneapolis-St. Paul International Airport. She has clearly seen the concessions industry from “both sides.” And Liz has seen many RFPs – from “both sides.” What surprises Liz: “there’s so much opportunity to bolster and refine the process, to make it a streamlined experience for both parties.” All it takes is transparency and communication. Which, ultimately, would enhance the guest experience.
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