A Conversation with Meghan Woods
Director, Business Development
Meghan Woods admits her experience at Savannah/Hilton Head International Airport was “kind of in a bubble.” But the holistic approach to airport management she learned there informs her insights to the airport-concessionaire business relationship. It’s an understanding of the overall airport messaging with a view to communication, assistance, and working collaboratively together. It’s the sense of partnership that grew in the pandemic and continues today.
Meghan adds a twist to the usual understanding of the current post-pandemic crunch of RFPs on the street. Rather than a pent-up need to issue RFPs that were put on hold, she suggests airports are modernizing their facilities to remain innovative and creative. She observes Covid gave both airports and concessionaires a chance to step back and look at what we were asking for. What we thought may have been a good solution, may not be the best given shifts in travel patterns: “now that our airport is changing, the demographic is changing, the needs of the customers is changing, should we also be a little bit more flexible in how we’re developing our programs?”
Here are three key takeaways from our conversation with Meghan that everyone in our industry – concessionaires and airports – will appreciate:
These are just three takeaways. Meghan offered many more insights regarding partnership, governance, and learning the margins. We invite you to watch, listen to, or read our interesting and informative conversation at the following links:
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