For its May 2022 Forum, the Airport Restaurant & Retail Association (ARRA) welcomed two industry CEOs –Gregg Paradies of Paradies Lagardère and Michael Svagdis of SSP America. They discussed the industry recovery from the pandemic in the face of the new operating challenges of labor shortages, supply chains, and inflation. A common theme: the industry’s recovery is underway but remains a work in progress. Gregg and Michael also noted long-term positive impacts that came out of the pandemic: there is a greater degree of collaboration between airports and concessionaires, as well as a greater focus on the customer experience.
Here are three takeaways:
These are just three of Gregg and Michael’s observations. ARRA invites you to watch the whole conversation:
Two years into the pandemic, passenger traffic is approaching 2019 pre-COVID levels and the airport restaurateurs and retailers are enjoying a recovery in progress. But … the key words are “in progress” for the concessions industry is definitely not recovered: it has come a long way since the depths of the pandemic, but there is still a long way to go to full recovery.
For our May Forum, ARRA welcomes two industry CEOs, Gregg Paradies (Paradies Lagardère) and Michael Svagdis (SSP America). Gregg and Michael will discuss the impact of the pandemic on their companies and the industry, recovery, and the operating challenges of labor shortages, supply chains, and inflation. We will also talk about a “new normal” for airport concessions. We hope you can join us.