NEWS |
NEWS |
The mobile food ordering and delivery service at Minneapolis-St. Paul International Airport (MSP) is on a roll thanks to a new ambassador that barely sees eye-to-eye with most kids and doesn’t speak a word. Yet, it invites double-takes, smiles and pointed fingers from travelers as it rolls by on its delivery missions.
After a year of curtailed activity due to the pandemic, this spring people are beginning to reveal and act upon a pent-up desire for excitement and travel, said Steve Sisneros, managing director, airport affairs for Southwest Airlines.
Travelers are starting to fly again, offering some relief to beleaguered airport shops and restaurants after the pandemic brought most travel to a standstill.
The two-day (March2-3) AXN Passenger Experience Conference featured panels of airport directors/CEOs, major concessions companies, technology service providers discussing the challenges and the future for airport concessionaires and the airport industry.
Airline executives said they are starting to see a path out of the coronavirus pandemic as more passengers resume travel, following a weekend when airport volumes hit their highest levels in a year.
A group of Harvard health experts gave airports high marks for taking steps to ensure passenger safety, but stopped short of saying it is safe to fly during the pandemic.
Airport finances and the extent to which they rely on contributions from concessionaires were the focus of the weekly industry call hosted by the Airport Restaurant & Retail Association (ARRA) Wednesday. Stephen Martin, chief commercial officer, Vantage Airport Group, and Warren Adams, managing partner of WJAdvisors, shared their expertise.
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